Return Policy

Return & Refund Policy

Last updated: February 08, 2025

Thank you for your purchase. We hope you love your handmade piece. However, if you are not completely satisfied with your order for any reason, you may return it for a full refund or an exchange. Please review our return policy below.

---

RETURNS

All return requests must be initiated within fourteen (14) days of the purchase date. Items must be returned in new, unused condition, with all original tags, packaging, and labels intact.

---

RETURN PROCESS

To request a return, please email our customer support team at shamilceramic@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Once approved, securely package the item and ship your return to the following address:

ShamilArtHouse
Attn: Returns
RMA #
📍 (Address will be provided upon request via email)
🌍 Turkey

Note: Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure safe delivery.

---

REFUNDS

Once your return is received and inspected, we will process your refund or exchange. Please allow up to 3 business days after we receive the item to complete your refund.

---

EXCEPTIONS

The following items cannot be returned or exchanged:

• Custom or personalized pieces

If your order arrived damaged or defective, please contact us immediately at shamilceramic@gmail.com so we can arrange a replacement or refund.

---

PLEASE NOTE:

• Items must be carefully packaged to avoid damage during return shipping.

• We are not responsible for returns that arrive broken or damaged due to poor packaging.

---

QUESTIONS

If you have any questions about our return policy, please contact:

📧 Email: shamilceramic@gmail.com
🛍️ Shop: https://www.shamilarthouse.com