Shipping policy

Shipping Policy

Effective Date: November 5, 2025

Thank you for shopping with ShamilArtHouse.
This Shipping Policy explains how we handle the processing, shipping, and delivery of all orders placed through www.shamilarthouse.com.

1. Order Processing

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Custom or personalized products may require up to 3 business days for preparation before shipment.

  • Orders are not processed or shipped on weekends or public holidays.

  • Once your order has been shipped, you will receive an email with tracking information.

2. Shipping & Delivery Times

We proudly offer fast delivery for all orders.

Region Estimated Delivery Time
Türkiye 2–3 business days
Europe 2–3 business days
North America 2–3 business days
Other International Destinations 2–3 business days

Delivery times are estimated and may vary slightly depending on your location, customs clearance, or courier service conditions.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address and order weight.

  • Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

  • Customs duties, import taxes, or other fees (for international orders) are not included in product prices and are the responsibility of the customer.

4. Order Tracking

  • After your order ships, you will receive an email with a tracking number and a link to track your shipment in real time.

  • If you don’t receive tracking details within a reasonable time, please contact our support team.

5. Damaged, Lost, or Delayed Packages

  • We are not responsible for delays caused by shipping carriers or customs.

  • If your item arrives damaged, please contact us immediately with photos of the packaging and the product so we can assist you.

  • Lost or missing packages will be investigated with the carrier, and we will do our best to resolve the issue.

6. Address Accuracy

Please ensure that your shipping information is complete and accurate before submitting your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:
📩 Email: support@shamilarthouse.com
🌐 Website: www.shamilarthouse.com